You At Work

Last night while making dinner, I was listening to a political documentary playing in the background. One expert after another chimed in with comments, offered deep thoughts, and gave opinions — all interesting and enlightening.

Ask the Experts at 2Civility.org | After updating our website last year, we increased customer contacts almost threefold! Now, we’ve realized we need to better automate our “front door” interactions with potential clients. What ethical ...

"I’ve been bringing our law firm into the 21st century by tweeting and posting on our Facebook page about recent legal news and opinions. While I’ve shared a lot of content, I thought it was about time to start publishing our own content through ...

Meyling Ly Ortiz | Here are a few questions to consider asking when you get your first assignment. (Or any assignment!)

Mark C. Palmer | "Can I continue to properly serve a client who may have diminished capacity? What if he continues to decline?" Ask the Experts at 2Civlity.org.

Mark C. Palmer | Benefits of client portals include improved 1) security, 2) communications, 3) payments and 4) marketability.

Imagine this scenario: Your client is about to be deposed in a case with significant damages at stake. Knowing what hangs in the balance, you spend hours preparing the client. This involves an extensive review of the likely areas of inquiry, ...

So, you’ve decided to leave your firm. One of the first questions is whether — and when — you can tell clients, your firm, colleagues and staff.

Learn to deal with your own anger and that of the people around you.

Do your presentations suffer from "hanging fragmentitis"? When you hear yourself starting sentences over, help yourself bring that sentence to an end by doing three things.